Monitoring centres
Your own monitoring centre. Built and delivered, or run by us.
For care providers, charities, municipalities and security companies. We supply the platform, the servers, the equipment and the devices, set up in the European Union. Or we run the monitoring for you.
Illustration. The console, the alert queue and the map are part of the ToneGuard® platform.
Two ways to start
ANë përgatitje
We run the monitoring
ToneGuard® acts as your monitoring centre. You protect people, we receive and handle the alerts and pass the case to the contacts you define.
- No centre to build or staff
- Fastest way to start
- Offered in agreed regions; details on request
BOn request
A turnkey centre, built for you
You run your own independent centre. We deliver everything it needs and set it up, so your team can start on day one.
- Your servers, your data, your team
- Platform, equipment and devices in one delivery
- Costs fall as the platform matures
What a turnkey centre includes
Platform and console
The ToneGuard® console: alert queue, map, case take-over, escalation, audit log, roles.
Servers in the EU
Installed and configured for you, in the European Union. Your data stays under your control.
Centre equipment
Operator workstations, screens, headsets, network, back-up power and redundancy, specified for your size.
Devices
The app, Bluetooth bracelet, 4G bracelet and 4G watch. Devices are pre-orders and are checked before delivery.
Procedures and training
Alert-handling procedures, escalation scripts and training for your operators.
Data-protection pack
Templates for the data-processing agreement and the impact assessment, and a clear map of what is stored where.
Platform licences
Monthly licence, prices exclude VAT. The setup fee is paid once.
Launch
199 € / month
- up to 100 users
- 3 operators
- Setup fee 490 € (once)
- Extra user 1,20 € / month
Growth
499 € / month
- up to 500 users
- 8 operators
- Setup fee 990 € (once)
- Extra user 0,90 € / month
Professional
1.190 € / month
- up to 2.000 users
- 20 operators
- Setup fee 1.900 € (once)
- Extra user 0,65 € / month
Enterprise
2.290 € / month
- up to 5.000 users
- 50 operators
- Setup fee 3.500 € (once)
- Extra user 0,45 € / month
Services for centres
- Online training250 €
- On-site training650 € / day
- Platform configuration750 €
- Integration with existing systems1.500 €
- Technical support250 € / month
- Maintenance350 € / month
- Operations consulting900 €
One-off, unless a unit is shown.
Turnkey packages
A Turnkey package replaces the setup fee, configuration, training and consulting, so you do not pay twice. The monthly licence is paid separately.
A · Starter
10.500 €
Fixed price
Everything for a first operating centre.
- Platform set-up and full configuration
- Online training for 10 operators
- 2 days of implementation consulting
- 20 4G bracelets (pre-order) with SIM cards
- 6 months of support and maintenance
B · Professional
20.000 € – 35.000 €
Final price after a needs analysis
A consolidated centre with wider processes and integrations.
- Growth licence (up to 500 users)
- 50 4G kits (pre-order)
- 2 days of on-site training
- Integration with an existing system
- 12 months of support
- Advanced configuration and procedures
C · Infrastructure Plus
35.000 € – 60.000 €
Final price after a needs analysis
Complete infrastructure for large-scale operation.
- Professional or Enterprise licence (up to 2,000 or 5,000 users)
- 150 4G kits (pre-order)
- Custom integration
- Full training
- 12 months of support
- Dedicated architecture and assisted launch
D · Complete centre
from 40.000 €
Final price after a needs analysis
The Turnkey package with the physical centre: servers, equipment, network and training, without staff.
- Servers in the EU, installed and configured
- Operator workstations, headsets, screens, network, back-up power
- Procedures, training and a data-protection pack
- Devices as pre-orders, checked before delivery
Monitoring through partner centres Në përgatitje
ToneGuard® does not run a 24-hour centre today. Monitoring is provided by independent partner centres that use the platform, country by country, and by ToneGuard® itself in agreed regions. Both are in preparation.
Alert reception
Structured reception of alerts and routing to the team you name.
Monitoring with an operator
An operator checks, calls and coordinates the response.
Extended services
Wider coverage for complex scenarios and custom procedures.
Priced per protected person per month, on request.
Devices
Prices for end users, excluding VAT, plus the monthly service. Devices are pre-orders; delivery starts once we have verified the samples.
Aktive
ToneGuard® app
with console connection
€5 / user / month
Në përgatitje
Bluetooth SOS bracelet
€29
+ €5 / month
Në provë
4G GPS SOS bracelet
€79
+ €9 / month
Në provë
4G SOS watch
€119
+ €12 / month
Launch prices apply until 31 March 2027. After that: €39, €99 and €139.
Pulse, oxygen and temperature functions are in preparation. ToneGuard® is not a medical device.
Terms
- Prices exclude VAT.
- Contract term 12 months, renewed automatically.
- Target platform availability 99%; response times and hours are set in the contract.
- ToneGuard® does not replace 112.
Data protection by design
A monitoring centre handles very personal data. We build the chain so that it stays yours.
- Servers in the European Union, set up for your organisation.
- No analytics and no advertising in the app or the console.
- Sound is analysed on the phone; it is not streamed to us.
- Devices are configured to report only to your servers. We check the network traffic of each model before delivery, and we do not deliver a model that fails the check.
Në provë
Who it is for
Care and welfare organisations
Home-care providers and residences for older people who want a centre for their residents.
Charities and volunteer services
Organisations that want to offer an alarm service to older people in their area.
Municipalities and public bodies
A local service with roles, an audit log and EU-hosted data.
Security and alarm companies
Add a personal-safety service to an existing control room.
Domestic-violence services
Networks that need a discreet app, a bracelet and a console for their team.
Housing and retirement operators
One system across several buildings or programmes.
How it works
1Talk and scope
We agree the number of people, the regions, the devices and who answers alerts.
2Build and deliver
We deliver and install the servers, the software and the equipment, and set up the devices.
3Train and go live
Your operators are trained, procedures are tested, and the centre starts.
What we are clear about
ToneGuard® is an alert system and does not replace emergency services (112 in the EU). A centre that answers alerts may need its own licences or authorisations under national law; we help you prepare, but templates are not legal advice. Some functions are still in testing; the function status page shows each one honestly.
Request a quote
Prices depend on the size of the centre and the number of people protected, so we quote on request.