Monitoring centres

Your own monitoring centre. Built and delivered, or run by us.

For care providers, charities, municipalities and security companies. We supply the platform, the servers, the equipment and the devices, set up in the European Union. Or we run the monitoring for you.

Illustration of a monitoring centre: wall map, alert queue and operator desks

Illustration. The console, the alert queue and the map are part of the ToneGuard® platform.

Two ways to start

ANë përgatitje

We run the monitoring

ToneGuard® acts as your monitoring centre. You protect people, we receive and handle the alerts and pass the case to the contacts you define.

  • No centre to build or staff
  • Fastest way to start
  • Offered in agreed regions; details on request
BOn request

A turnkey centre, built for you

You run your own independent centre. We deliver everything it needs and set it up, so your team can start on day one.

  • Your servers, your data, your team
  • Platform, equipment and devices in one delivery
  • Costs fall as the platform matures

What a turnkey centre includes

Aktive

Platform and console

The ToneGuard® console: alert queue, map, case take-over, escalation, audit log, roles.

Aktive

Servers in the EU

Installed and configured for you, in the European Union. Your data stays under your control.

On request

Centre equipment

Operator workstations, screens, headsets, network, back-up power and redundancy, specified for your size.

Në provë

Devices

The app, Bluetooth bracelet, 4G bracelet and 4G watch. Devices are pre-orders and are checked before delivery.

On request

Procedures and training

Alert-handling procedures, escalation scripts and training for your operators.

On request

Data-protection pack

Templates for the data-processing agreement and the impact assessment, and a clear map of what is stored where.

Platform licences

Monthly licence, prices exclude VAT. The setup fee is paid once.

Launch

199 € / month

  • up to 100 users
  • 3 operators
  • Setup fee 490 € (once)
  • Extra user 1,20 € / month

Growth

499 € / month

  • up to 500 users
  • 8 operators
  • Setup fee 990 € (once)
  • Extra user 0,90 € / month

Professional

1.190 € / month

  • up to 2.000 users
  • 20 operators
  • Setup fee 1.900 € (once)
  • Extra user 0,65 € / month

Enterprise

2.290 € / month

  • up to 5.000 users
  • 50 operators
  • Setup fee 3.500 € (once)
  • Extra user 0,45 € / month

Services for centres

  • Online training250 €
  • On-site training650 € / day
  • Platform configuration750 €
  • Integration with existing systems1.500 €
  • Technical support250 € / month
  • Maintenance350 € / month
  • Operations consulting900 €

One-off, unless a unit is shown.

Turnkey packages

A Turnkey package replaces the setup fee, configuration, training and consulting, so you do not pay twice. The monthly licence is paid separately.

A · Starter

10.500 €

Fixed price

Everything for a first operating centre.

  • Platform set-up and full configuration
  • Online training for 10 operators
  • 2 days of implementation consulting
  • 20 4G bracelets (pre-order) with SIM cards
  • 6 months of support and maintenance

B · Professional

20.000 € – 35.000 €

Final price after a needs analysis

A consolidated centre with wider processes and integrations.

  • Growth licence (up to 500 users)
  • 50 4G kits (pre-order)
  • 2 days of on-site training
  • Integration with an existing system
  • 12 months of support
  • Advanced configuration and procedures

C · Infrastructure Plus

35.000 € – 60.000 €

Final price after a needs analysis

Complete infrastructure for large-scale operation.

  • Professional or Enterprise licence (up to 2,000 or 5,000 users)
  • 150 4G kits (pre-order)
  • Custom integration
  • Full training
  • 12 months of support
  • Dedicated architecture and assisted launch

D · Complete centre

from 40.000 €

Final price after a needs analysis

The Turnkey package with the physical centre: servers, equipment, network and training, without staff.

  • Servers in the EU, installed and configured
  • Operator workstations, headsets, screens, network, back-up power
  • Procedures, training and a data-protection pack
  • Devices as pre-orders, checked before delivery

Monitoring through partner centres Në përgatitje

ToneGuard® does not run a 24-hour centre today. Monitoring is provided by independent partner centres that use the platform, country by country, and by ToneGuard® itself in agreed regions. Both are in preparation.

Alert reception

Structured reception of alerts and routing to the team you name.

Monitoring with an operator

An operator checks, calls and coordinates the response.

Extended services

Wider coverage for complex scenarios and custom procedures.

Priced per protected person per month, on request.

Devices

Prices for end users, excluding VAT, plus the monthly service. Devices are pre-orders; delivery starts once we have verified the samples.

Aktive

ToneGuard® app

with console connection

€5 / user / month

Në përgatitje

Bluetooth SOS bracelet

€29

+ €5 / month

Në provë

4G GPS SOS bracelet

€79

+ €9 / month

Në provë

4G SOS watch

€119

+ €12 / month

Launch prices apply until 31 March 2027. After that: €39, €99 and €139.

Pulse, oxygen and temperature functions are in preparation. ToneGuard® is not a medical device.

Terms

  • Prices exclude VAT.
  • Contract term 12 months, renewed automatically.
  • Target platform availability 99%; response times and hours are set in the contract.
  • ToneGuard® does not replace 112.

Data protection by design

A monitoring centre handles very personal data. We build the chain so that it stays yours.

  • Servers in the European Union, set up for your organisation.
  • No analytics and no advertising in the app or the console.
  • Sound is analysed on the phone; it is not streamed to us.
  • Devices are configured to report only to your servers. We check the network traffic of each model before delivery, and we do not deliver a model that fails the check.

Në provë

Who it is for

Care and welfare organisations

Home-care providers and residences for older people who want a centre for their residents.

Charities and volunteer services

Organisations that want to offer an alarm service to older people in their area.

Municipalities and public bodies

A local service with roles, an audit log and EU-hosted data.

Security and alarm companies

Add a personal-safety service to an existing control room.

Domestic-violence services

Networks that need a discreet app, a bracelet and a console for their team.

Housing and retirement operators

One system across several buildings or programmes.

How it works

1

Talk and scope

We agree the number of people, the regions, the devices and who answers alerts.

2

Build and deliver

We deliver and install the servers, the software and the equipment, and set up the devices.

3

Train and go live

Your operators are trained, procedures are tested, and the centre starts.

What we are clear about

ToneGuard® is an alert system and does not replace emergency services (112 in the EU). A centre that answers alerts may need its own licences or authorisations under national law; we help you prepare, but templates are not legal advice. Some functions are still in testing; the function status page shows each one honestly.

Request a quote

Prices depend on the size of the centre and the number of people protected, so we quote on request.

Përdorni një adresë e-mail që askush tjetër nuk mund ta lexojë.